REFUND POLICY

Last updated: September 21, 2026.

Beats, licenses and mixing services from Cap Cort are digital products and services, delivered by email. Because of that, all sales are final: once an order is paid we don’t offer refunds, exchanges or cancellations, and that includes exclusive licenses. This is also what your license agreement says.

The one exception is a double charge. If you were charged twice for the same order by mistake, write to cap@capcort.com with your order number and we’ll refund the duplicate to the same payment method. PayPal usually shows it within 3 to 5 business days.

The mixing and mastering service is the other case, and only if you bought it by mistake: write to cap@capcort.com before sending your files and we’ll refund it. Once your files are in and the work has started, the sale is final.

If something arrived wrong (a file that won’t open, a download that’s missing), that isn’t a refund case: it’s ours to fix. Write to support@capcort.com and we’ll send you the right files.

Questions about this policy: cap@capcort.com.